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Z Bear Diapers Store Policies
POLICIES
Return Policy:
Products purchased from Z. Bear Diapers have a 30 day money back guarantee provided that diapers and other products are in un-used condition, un-washed, free of odors such as smoke or pets, free of stains, free of rips, tears, or holes.
All products are inspected upon arrival from the manufacturer and
visible defects are immediately returned. However, should a product
have a defect that is not apparently visible, such as a malfunctioning
snap or other defect, the 30 day return policy still applies. The 30
day return policy begins on the date of purchase.
*Exceptions: Items on clearance are NOT eligible for the
above refund policy. However, exchanges
will be permitted within the first 10 days after purchase. Exchange policies are as follows.
Exchanges:
Products may be exchanged for in store items of equal or lesser value. Exchanges will be granted in the amount of
original purchase. Any amount exceeding
this will be billed upon checkout. Additional shipping charges may also apply. Products must be in un-used and un-washed condition. Products must also be free of odors (such as from smoke or pets),stains, tears, or holes. Exchanges on regular priced items can be made within 30 days from date of purchase.
Shipping:
In-Stock Orders are processed 1-2 days from receipt of order. Products are
shipped with standard 3-5 days shipping times unless otherwise noted.
Pre-Order/ non-stock orders typically take 1-2 weeks for delivery. However, due to
production delays at certain manufacturing plants shipping may be
delayed. If this is the case, Z. Bear Diapers will notify customer as
soon as possible with an estimated time of order arrival. Z. Bear
Diapers is NOT responsible for factory delays and cannot guarantee
prompt arrival. Shipping Rates-
Order totals $50.00 and under are a flat rate of $2.50. Orders above $50.00 are a flat rate of $3.95.Special circumstances may such as international shipping or extremely heavy packages may require additional charges. Z. Bear Diapers will notify customers should
this be the case. Shipping method is First Class (3-5 day service) when applicable and Priority (2-3 day service) on all others.
Local customers (Greater Lansing, MI area) will not be charged shipping when choosing to pick up an order at one of our designated locations. If you have ordered in-stock items, you may pick up 1-3 days from date of purchase. If you ordered non-stock, you will be notified upon the arrival of your order and arrangements for pick up times will be made. ***PLEASE NOTE- if for some reason you are not notified that your order is ready for pick up, PLEASE call 517-699-0359 to arrange to pick up your order. Also, check your spam email box to be sure that Z Bear Diapers notifications are not going there.****
Other Information: Occasionally, substitutions may need to be made to orders. This is particularly true when pre-ordering because manufacturers are sometimes "out of" certain products, colors, or styles.
Z Bear Diapers will do everything possible to promptly fill orders, however, we are a small WAHM company. We are so grateful to have understanding customers who are willing to be flexible and understanding. Thanks so much in advance! We hope to continue to grow to be able to serve you better in the years to come.
Z. Bear Diapers makes every attempt to provide excellent customer
satisfaction. If you are unhappy with your products or level of
service, please contact us via email- inquiry@zbeardiapers.com or phone: (517)699-0359.
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