| |
|
|
Home > Store Policies
|
|
|
|
Return Policy:
Products purchased from Z. Bear Diapers have a 30 day money back
guarantee provided that diapers and other products are in un-used condition, un-washed, free of odors such as smoke
or pets, free of stains, free of rips, tears, or holes.
All products are inspected upon arrival from the manufacturer and
visible defects are immediately returned. However, should a product
have a defect that is not apparently visible, such as a malfunctioning
snap or other defect, the 30 day return policy still applies. The 30
day return policy begins on the date of purchase.
*Exceptions:
Items on clearance are NOT eligible for the
above refund policy. However, exchanges
will be permitted within the first 10 days after purchase.
Exchange policies are as follows.
Exchanges:
Products may be exchanged for in store
items of equal or lesser value. Exchanges will be granted in the amount
of
original purchase. Any amount exceeding
this will be billed upon checkout. Additional shipping charges may also
apply. Products must be in un-used and un-washed condition.
Products must also be free of odors (such as from smoke or
pets),stains, tears, or holes. Exchanges on regular priced items can be
made within 30 days from date of purchase.
Shipping:
In-Stock Orders are processed 1-2 days
from receipt of order. Products are
shipped with standard 3-5 days shipping times unless otherwise noted.
Pre-Order/ non-stock orders
typically take 1-2 weeks for delivery. However, due to
production delays at certain manufacturing plants shipping may be
delayed. If this is the case, Z. Bear Diapers will notify customer as
soon as possible with an estimated time of order arrival. Z. Bear
Diapers is NOT responsible for factory delays and cannot guarantee
prompt arrival. Shipping
Rates-
Order totals $50.00 and under are a flat rate of $2.50. Orders
above $50.00 are a flat rate of $3.95.Special circumstances may such as international shipping or
extremely heavy packages may require additional charges.
Z. Bear Diapers will notify customers should
this be the case. Shipping method is First Class (3-5 day service) when
applicable and Priority (2-3 day service) on all others.
Local customers
(Greater Lansing, MI area) will not be charged shipping when choosing to
pick up an order at one of our designated locations. If you have
ordered in-stock items, you may pick up 1-3 days from date of purchase.
If you ordered non-stock, you will be notified upon the arrival of your
order and arrangements for pick up times will be made. ***PLEASE NOTE-
if for some reason you are not notified that your order is ready for
pick up, PLEASE call 517-699-0359 to arrange to pick up your order.
Also, check your spam email box to be sure that Z Bear Diapers
notifications are not going there.****
Other Information: Occasionally,
substitutions may need to be made to orders. This is particularly true
when pre-ordering because manufacturers are sometimes "out of" certain
products, colors, or styles.
Z Bear Diapers will do everything
possible to promptly fill orders, however, we are a small business. We are so grateful to have understanding customers who are
willing to be flexible and understanding. Thanks so much in advance! We
hope to continue to grow to be able to serve you better in the years to
come.
Z. Bear Diapers makes every attempt to provide excellent customer
satisfaction. If you are unhappy with your products or level of
service, please contact us via email- inquiry@zbeardiapers.com or
phone: (517)699-0359. |
| |
|
|
| by
|
| Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright © 2006, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. |
| ^ Top |
|
|
| |
| by
|
| We accept the following credit cards: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order. |
| ^ Top |
|
|
| |
| by
|
| This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site. |
| ^ Top |
|
|
| |
| by
|
We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.
|
| ^ Top |
|
|
| |
| by
|
| For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order. |
| ^ Top |
|
|
| |
| by
|
| Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Sample Store reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. |
| ^ Top |
|
|
| |
| by
|
| These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Sample Store. signs them or not. We reserve the right to make changes to this site and these Conditions at any time. |
| ^ Top |
|
|
| |
| by
|
| We will ship your product as it becomes available. Usually, products ship the same day if ordered by 5:00PM , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping. |
| ^ Top |
|
|
| |
| by
|
| We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Sample Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sample Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. |
| ^ Top |
|
|
| |
| by
|
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.
|
| ^ Top |
|
|
| |
| by
|
| We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase. |
| ^ Top |
|
|
| |
| by
|
| Shipping Time -- Most orders received before 5:00PM will ship the same day, provided the product ordered is in stock. Most orders received after 5:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Sample Store or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. |
| ^ Top |
|
|
| |
| by
|
| Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes. |
| ^ Top |
|
|
| |
| by
|
| In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price |
| ^ Top |
|
|
| |
|
|
|
|
|
|
|
